CANCELLATION & RETURNS
At CEAT, we are committed to customer delight and making online shopping a pleasant experience. All products are scrutinized for quality by our experts before dispatch. In the rare case that the ordered products are damaged in transit or a wrong product is delivered to you, there is absolutely no need to worry. Based on the product, we will refund the complete amount once we receive the returned products. If there is a manufacturing defect, as per CEAT’s warranty policy a certain amount will be refunded to you.
- Products that are damaged due to negligence towards instructions not being followed as per the Compatibility
- Products that are purchased from outside India
- Products bought from our partner stores and websites
CEAT.com reserves the right to deny refund if the item does not meet its Return Policy guidelines. We guarantee our merchandise to be free of manufacturing defects. If you receive a damaged or defective item, or your item proves to be defective in workmanship or materials within 30 days, we will always accept the item for assessment and provide a refund if validated as faulty.
You can raise a Return Request for your item by following the steps below:
- Tap on Order History under My Orders
- Choose the item to be Returned
- Enter details requested and create a return request Returns are typically picked up from the original delivery address within 2 to 4 business days.
Please ensure your package is ready to be picked up. Securely pack your return items the original packaging, making sure any old packing labels are removed or covered and the package is sealed. Hand over the parcel to our shipping partner. If you miss your return pickup, one more attempt will be made to pick up your return package on the following business day. After the second failed attempt, the return request will be cancelled. Usually in such circumstances the executive will try to reach you on your registered mobile number. As soon as we receive your return, we will proceed with the returns check and validation. Once the return has been approved, we will notify you by email and your refund will be credited within 7-10 working days. If you return is not approved, a member of our Customer Care team will be in touch.
Refunds will be made to the same form of payment originally used for the purchase within 7-10 working days. Please note that refund payment times are dictated by the issuing bank and are outside our control. Please consult your bank for more information. There are no charges for returns. Please note that we are unable to issue refunds through cash or cheque. If an item is returned that does not comply with our Returns Policy, we will not approve and process the refund. We reserve the right to not return an item which does not comply with our Returns Policy. Please contact our Customer Care team to enquire about the validity of your return if you are unsure
ITEM DAMAGED DURING SHIPMENT
If you received an item which is damaged upon arrival, please contact our Customer Care team immediately. You have the right to a full refund on all shipments that arrive damaged provided you inform us within 24 hours of receiving the package. To return an item, please follow the Return Instructions. Once the item is received we will assess and validate. If approved, we will refund the purchase price of the damaged item.
We are unable to offer exchange for products bought on CEAT.com at this time. If you’re not satisfied with your order, please return and place a fresh order.